Yardi Support Specialist - Trainer

Location Dallas
Date Posted October 31, 2019
Job ID 10175
Employment Type Direct Hire

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Job Description:

We are assisting our Dallas, TX client in a search for a Yardi Support Specialist. This position will provide support and training for all modules of Yardi software. This position is responsible for the creation of and updates to all training materials.

Responsibilities:

  • Provides end-user support by responding to questions related to Yardi property management inquiries via ticketing system, email and/or phone.
  • Ability to manage cases in support ticketing system.
  • Identifies and troubleshoots issues with the Yardi system.
  • Reviews existing user profiles to determine whether user has appropriate access and permissions for their role.
  • Capable of identifying repeat requests and perform root cause analysis and recommend solutions to reduce repetitive requests.
  • Prepare documentation to support system administrative functions, procedures and processes.
  • Setting up new user accounts, modifying access, resetting passwords.
  • Performing periodic system access review.
  • Create FAQs that document historical Yardi issues and resolutions.
  • Create process and protocol for monitoring or initiating system interfaces with a multitude of applications.
  • Set up databases, create account trees, create rollup rules, create custom reports and create entity structures.
  • Manage PM training system through Yardi eLearning.
  • Conduct Yardi training for both new and current employees via onsite training or remote webex training.
  • Develop and execute training protocol for each position.

Requirements:

  • Bachelor’s degree in accounting, computer science or equivalent.
  • A minimum of 3 years of “hands on” experience in Yardi training and support within the property management and single family housing environment/industry.
  • A minimum of 2 years of software implementation project management.
  • A strong knowledge of Yardi Voyager 7s (i.e., all its modules) as well as its applications to residential property management.
  • Experience working in software support and system administration a plus.
  • Experience in writing training manuals.
  • Ability to conduct training in person, telephone and webinar sessions.
  • Highly effective written and verbal communication skills are required.
  • Effective organizational, stress and time management skills.
  • Demonstrates a sense of urgency and ability to meet deadlines.
  • Ability to work independently or as a team member.

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