Yardi Support Specialist - Trainer

Location Dallas
Date Posted February 10, 2020
Job ID 10332
Employment Type Direct Hire

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Job Description:

We are assisting our Dallas, TX client in a search for a Yardi Support Specialist. This position will provide support and training for all modules of Yardi software. This position is responsible for the creation of and updates to all training materials.


  • Provides end-user support by responding to questions related to Yardi property management inquiries via ticketing system, email and/or phone.
  • Ability to manage cases in support ticketing system.
  • Identifies and troubleshoots issues with the Yardi system.
  • Reviews existing user profiles to determine whether user has appropriate access and permissions for their role.
  • Capable of identifying repeat requests and perform root cause analysis and recommend solutions to reduce repetitive requests.
  • Prepare documentation to support system administrative functions, procedures and processes.
  • Setting up new user accounts, modifying access, resetting passwords.
  • Performing periodic system access review.
  • Create FAQs that document historical Yardi issues and resolutions.
  • Create process and protocol for monitoring or initiating system interfaces with a multitude of applications.
  • Set up databases, create account trees, create rollup rules, create custom reports and create entity structures.
  • Manage PM training system through Yardi eLearning.
  • Conduct Yardi training for both new and current employees via onsite training or remote webex training.
  • Develop and execute training protocol for each position.


  • Bachelor’s degree in accounting, computer science or equivalent.
  • A minimum of 3 years of “hands on” experience in Yardi training and support within the property management and single family housing environment/industry.
  • A minimum of 2 years of software implementation project management.
  • A strong knowledge of Yardi Voyager 7s (i.e., all its modules) as well as its applications to residential property management.
  • Experience working in software support and system administration a plus.
  • Experience in writing training manuals.
  • Ability to conduct training in person, telephone and webinar sessions.
  • Highly effective written and verbal communication skills are required.
  • Effective organizational, stress and time management skills.
  • Demonstrates a sense of urgency and ability to meet deadlines.
  • Ability to work independently or as a team member.

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