Escalation/Disbursement Specialist

Location Plano
Date Posted May 02, 2020
Job ID 10431
Employment Type Direct Hire

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Job Description:

We are assisting our Plano, TX client in a search for an Escalation Specialist. This role will also take on Disbursement duties on an as-needed basis.


  • Read and understand all escrow documents, including but not limited to HUD 1 Settlement, Statements/Closing disclosures, Tax Statements and Bills, Proceeds Letters, Invoices, CDA’s, Payoffs and Subordination Agreements.
  • Floater duties include balancing and funding a file, entering and approving outgoing wires, entering incoming wires, entering the HUD/CD figures into the system and reviewing the file from a closing perspective.
  • Reviewing invoices, payoffs, checking RESPA guidelines and fees, etc.
  • Handle post-close issues such as calling on and handling payoff/tax shortages with the agent, collecting escrow losses from miscellaneous payees and follow up with agents for missing documents needed for company file.


  • 1 -3 years experience in a title or agent escrow role
  • Knowledge of escrow issues and acceptable resolutions.
  • Strong communication skills including proper grammar and spelling in electronic communication.
  • Ability to work in a high volume, team environment.

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