Director of Operations

Job Description:

We are assisting our Addison, TX client in a search for a Director of Operations with a strong strategic, technical, and operational orientation. The Director of Operations will provide exceptional leadership for the company by establishing long-range operational goals, plans, and policies. The Director of Operations will work to lead the Company’s operational department and work with C-suite leaders to develop scalable business processes to support the Company’s rapid growth.

Responsibilities:

• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Partner with all department leads to define and implement operations strategy, structure, and processes.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Monitor performance and proactively identify efficiency issues and propose solutions.
• Maintain a working knowledge of all phases of operations.
• Coordinate support to operations throughout the business.
• Work with HR to interview, hire, train, and mentor the operations management team.
• Presents periodic performance reports and metrics to HR, C-level Officers, and other leadership.
• Work with HR to handle discipline and termination of employees in accordance with company policy.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Foster a success-oriented environment in Operations; motivate and work with all job levels while willing to be “hands-on” as necessary to lead by example.
• Work with the CEO, CFO, and CIO to develop the metrics, systems, and processes required to accommodate the growth objectives of the Company.
• Serve as a business leader of all administrative functions with the opportunity, if successful, to lead Operations.

Requirements:

• Experience (3+ years) in operational leadership, life insurance industry experience is a major plus.
• Prefer a Bachelor’s degree in business, accounting, or a related field.
• Highly credible reputation and strong references from prior employers.
• Ability to set overall strategy and drive process improvement.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office Suite or related software.
• Ability to collaborate and serve as a thought partner to all department leads.
• Proven track-record of managing a team and developing talent within an organization.

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