Service Coordinator (Dispatcher)

Location Grapevine
Date Posted September 08, 2020
Job ID 10560
Employment Type Direct Hire

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Job Description:

We are assisting our Grapevine, TX client in a search for a Service Coordinator. This position is responsible for organizing and scheduling service calls to ensure fast response times for customers.

Responsibilities:

  • Communicate directly with customers and provide customers with estimates for wait times.
  • Schedule service times with customers and manage routing to technicians to ensure proper coverage of active calls.
  • Conduct follow up to ensure service calls are properly resolved.

Requirements:

  • High School Diploma or GED.
  • 1+ years of relevant experience.
  • Strong written and verbal communication skills.
  • Strong conflict resolution skills and a customer service oriented attitude.

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