Service Coordinator (Dispatcher)
|Date Posted||September 08, 2020|
|Employment Type||Direct Hire|
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We are assisting our Grapevine, TX client in a search for a Service Coordinator. This position is responsible for organizing and scheduling service calls to ensure fast response times for customers.
- Communicate directly with customers and provide customers with estimates for wait times.
- Schedule service times with customers and manage routing to technicians to ensure proper coverage of active calls.
- Conduct follow up to ensure service calls are properly resolved.
- High School Diploma or GED.
- 1+ years of relevant experience.
- Strong written and verbal communication skills.
- Strong conflict resolution skills and a customer service oriented attitude.
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