Service Coordinator (Dispatcher)

Job Description:

We are assisting our Grapevine, TX client in a search for a Service Coordinator. This position is responsible for organizing and scheduling service calls to ensure fast response times for customers.

Responsibilities:

• Communicate directly with customers and provide customers with estimates for wait times.
• Schedule service times with customers and manage routing to technicians to ensure proper coverage of active calls.
• Conduct follow up to ensure service calls are properly resolved.

Requirements:

• High School Diploma or GED.
• 1+ years of relevant experience.
• Strong written and verbal communication skills.
• Strong conflict resolution skills and a customer service oriented attitude.

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