Integration Liaison

Job Description:

We are assisting our Grapevine, TX client in a search for an M&A Customer Service Manager. This position will be responsible for managing and supporting the transition of newly acquired customers to maintain customer satisfaction.

Responsibilities:

• Assist M&A team in due diligence to ensure smooth customer transition.
• Act as backstop of support for all customer service escalation issues.
• Develop training and customer service call scripts and manage customer service KPIs.
• Deliver performance reviews and conduct individual progress meetings.

Requirements:

• Bachelor’s degree in related field.
• 5+ years of customer service experience.
• 4+ years of supervisory experience.
• Strong written and verbal communication skills.

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