Client Support Analyst

Job Description:

We are assisting our Dallas, TX client in a search for a Client Support Analyst. This position will be responsible for monitoring incoming communications from clients and addressing issues as needed.

Responsibilities:

• Monitor support inboxes, responding to inquiries where appropriate and escalating issues to management team when necessary.
• Track client requests, from inquiry to completion.
• Collect documents from investor portal and format documents for upload.
• Update database regularly with contact information, report information, and more.

Requirements:

• Bachelor’s degree.
• Strong written and verbal communication skills.
• Attention to detail and commitment to producing high quality deliverables.
• Ability to multitask.

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