ERP Reimplementation

VIP SOLUTIONS CASE STUDY

Customer Services

INDUSTRY

850

EMPLOYEES

$105M

ANNUAL REVENUE

BACKGROUND

Our client was recently acquired by a large company and needed a process evaluation and redesign as business began growing rapidly.

 

OBJECTIVES

  • Deliver full process evaluation and improvement suggestions
  • Integrate with teams to understand how all business units have been functioning
  • Strategize and design a plan to merge into one national business

SOLUTIONS

  • Performed evaluation of all back-end processes
  • Established software standardization and IT hardware standardization
  • Delivered full end-to-end customer journey redesign

SUCCESSFUL ERP REIMPLEMENTATION

improving all company processes to sustain rapid business growth.

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