Phone System Transition Project Management
VIP SOLUTIONS CASE STUDY
Healthcare Staffing
INDUSTRY
200
EMPLOYEES
$150M
ANNUAL REVENUE
BACKGROUND
A healthcare staffing company needed project management support to coordinate the transition from an on-premises non-VOIP phone system to a cloud-based system that included reporting analytics.
OBJECTIVES
Review current state and design future state of the new VOIP phone system
Identify reporting deliverables and potential peak load on the company's internet service providers to determine if more bandwidth is necessary
Prepare and get signoff from all coordinated parties on the overall project plan
SOLUTIONS
Project managed the project plan to ensure tasks were completed on time, provided the expected functionality, and were implemented successfully.
Mapped call groups to new system
Worked closely with system engineers to ensure quality (no packet loss) and reliability (up time)
Provided new system training
Successfully transitioned on-premises phone system to cloud-based system
