Phone System Transition Project Management

VIP SOLUTIONS CASE STUDY

Healthcare Staffing

INDUSTRY

200

EMPLOYEES

$150M

ANNUAL REVENUE

BACKGROUND

A healthcare staffing company needed project management support to coordinate the transition from an on-premises non-VOIP phone system to a cloud-based system that included reporting analytics.

OBJECTIVES

IT Roadmap

Review current state and design future state of the new VOIP phone system

Predictability

Identify reporting deliverables and potential peak load on the company's internet service providers to determine if more bandwidth is necessary

Strategy

Prepare and get signoff from all coordinated parties on the overall project plan

SOLUTIONS

Strategy

Project managed the project plan to ensure tasks were completed on time, provided the expected functionality, and were implemented successfully.

Mapped call groups to new system

Worked closely with system engineers to ensure quality (no packet loss) and reliability (up time)

VIP Solutions Case Study

Provided new system training

Successfully transitioned on-premises phone system to cloud-based system